While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Chill Mode's trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply AXIOM Group's endorsement or approval of such third parties, their websites or their businesses or other activities.

To the extent permitted by New Zealand law, AXIOM Group Limited makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other website.

AXIOM Group Limited reserves the right to make changes to the content on this site at any time and without notice.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to AXIOM Group Limited. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by AXIOM Group Limited.

While we endeavour to supply accurate information on this site, errors and omissions may occur. AXIOM Group Limited Group Limited ("AXIOM Group Limited") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

When you place an order with us, you are making an offer to buy products or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

We currently accept the following credit cards:

• Visa
  
• MasterCard
  
• American Express
  

You can also pay using PayPal and internet banking through POLi.

All prices listed on chillmode.co.nz are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and offline pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.

All offers not in conjunction with any other offer

All Buy One get One Half Price offers – Lowest or equally item of the 2 will be half price and excludes clearance items.

Percentage (%) discounts displayed are off original marked price

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

At this time, we only deliver to New Zealand addresses. For an outline of our delivery charges please visit our Delivery Information Page. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

Please note that a signature is optional for receiving deliveries. If goods are lost or damaged in transit, please contact us within 5 business days via email to customerservice@chillmode.co.nz.

We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Delivery lead time for products may vary. You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

Some products on our site carry an age restriction, if a product you have selected is restricted a message will appear in the cart asking you to confirm you are an appropriate age to purchase the item(s). Confirming this means that you are of an eligible age to purchase the selected product(s). You are also agreeing that you are not purchasing the item on behalf of a person who is not the appropriate age.

If you want to exchange the items received, you must contact us within 3 calendar days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.

If you want to return the products, you must contact us within 5 calendar days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.

Once approved, depending on how you paid for your purchase your refund may be immediate,or if your payment was processed using your Credit Card, there can be a delay of up to 5 days for the bank processing to complete.

Other than connecting to Chill Mode website by HTTP requests using a web browser, you may not gain access to Chill Mode website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on any AXIOM Group Limited websites (including chillmode.co.nz). Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. AXIOM Group Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

AXIOM Group Limited reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, AXIOM Group Limited makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other website.

AXIOM Group Limited, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

AXIOM Group Limited welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of AXIOM Group Limited

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by AXIOM Group Limited and are not under the control of AXIOM Group Limited. The links are only provided as a convenience, and do not imply that AXIOM Group Limited endorses, checks, or approves of the third party site. AXIOM Group Limited is not responsible for the privacy principles or content of these third party sites. AXIOM Group Limited is not responsible for the availability of any of these links.

AXIOM Group Limited requires that you request our permission to include a link from another site to this site. If you would like to request permission, please contact us via our online form.

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

AXIOM Group Limited reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.